Frequently Asked Questions (FAQ’s)

Please get in touch if we haven’t answered your questions below.

What is your return or exchange policy?

Because every piece is handcrafted to order and often customized, all sales are final. We do not accept returns or exchanges. That said, if your item arrives damaged or defective, we will work swiftly to resolve the issue, including repairs or replacements when appropriate. We take pride in the quality of our work and your satisfaction is paramount.

Can you help design an entire erotic room or space?

Absolutely. Our Bespoke Design Studio specializes in creating luxury sex rooms, discreet dungeons, boudoirs, and sensory retreats. We offer full-scale interior design services, including architecture, lighting, hidden entryways, and custom furniture fabrication.

What is the timeline for custom furniture or interior projects?

Timelines vary based on complexity. Most furniture pieces are delivered within 6 to 10 weeks. Bespoke interiors typically range from 3 to 6 months depending on scale. We provide estimated timelines during consultation and keep you informed at every stage.

Do you offer international shipping?

Yes. We serve clients across the globe and regularly coordinate international shipping. Custom crating, compliance documentation, and delivery logistics are all handled with care to ensure your piece arrives safely and beautifully.

What materials do you work with?

most common materials include:
Solid hardwoods (walnut, ash, oak, Maple)
Hand-finished steel and burnished brass
Italian leather and vegan alternatives
Velvet, linen, and bespoke upholstery options
Custom-welded hardware and architectural detailing
If you have specific preferences or sensitivities, we’re happy to recommend options tailored to your space.

Do you offer installation services?

Yes. For select locations, we offer white-glove installation through our trusted network of installers who are briefed on discretion and professionalism with NDA’s in place. For standard orders we always provide detailed installation guides and virtual support if needed.

Is every piece bespoke?

Every item is made to order. While our curated collection includes signature designs, most clients choose to customize pieces to suit their height, preferences, or interiors. We offer a wide range of finishes, materials, and hardware options to ensure every piece fits beautifully into your space and lifestyle.

Do you sign NDAs? What about privacy?

Yes. We offer full discretion as a standard option for all private clients and interior design projects. We are happy to sign your NDA or provide one of our own. Our team is trained to work discreetly, from concept to installation, with processes in place to ensure your space remains confidential. Whether you’re commissioning a single piece or building an entire intimate room, your privacy is part of the design.

What types of customizations can I request?

Most of our pieces are made to order, which means nearly everything can be tailored to your needs. We regularly adjust dimensions for height, weight capacity, or positioning preferences. Whether you need something stronger, taller, or more compact. Custom options include:
Wood type and finish
Upholstery fabric and color
Hardware materials like brass or marble
Reinforced structures for specific weight or swing use
Engraved or carved design details
Bespoke silhouettes or functional features
If you have something special in mind, we’re always open to discussing it.

Do you work with private homes and commercial spaces?

We do. From discreet home installations to full design for clubs, studios, hotels, and event spaces, we’re experienced in creating pieces that function beautifully in both personal and public settings.

How long does production take?

Timelines vary depending on the complexity of the piece and the level of customization. Most items are delivered within 6 to 10 weeks, though some bespoke designs may require more time.

Do you work with interior designers or architects?

We do. We’re happy to collaborate with your existing team or offer referrals from our network. Technical drawings, finish samples, and mounting details can be provided on request.

Can I request something not shown in your catalogue?

Yes. Most of our designs are not able to be shared publicly so we may have already designed a piece that matches your goals. Many of our favorite commissions started with a single idea or sketch. We welcome bespoke inquiries — no matter how unusual.

FAQs

Our FAQs page answers the most common questions about The House of Hedon. Here, you can learn about our services, from designing luxury sex rooms to creating custom BDSM furniture. In addition, we explain how we work with clients who value privacy and discretion. Moreover, you will find details on delivery, installation, and white-glove service.

We also cover questions about bespoke furniture design, discreet sex furniture, and hidden pleasure room features. Furthermore, our FAQs include guidance on materials, durability, and maintenance. As a result, you can make informed choices about your investment.

Whether you are a private homeowner, a luxury hotel, or an exclusive club, our FAQs help you. They assist you in understanding how we bring your vision to life. Likewise, we address customization options, timelines, and how to prepare for your project. In the same way, we answer questions about working with our team from concept to completion.

Finally, our FAQs page is here to save you time. It provides quick, clear answers while showing how The House of Hedon delivers precision, style, and privacy in every project.